Job Details

Product Manager- Salesforce

Required:

•  5+ years of product management, business analysis, or CRM solution experience.
• Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
• Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
• Exceptional ability to write structured, developer-ready user stories.
• Broad understanding of how business processes, data, UX, and technical architecture intersect.
• Proven ability to influence and communicate effectively with cross-functional teams.
• Comfort with using AI-powered tools to enhance personal and team effectiveness.

•  Experience in higher education or large, complex organizations.
•  Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
• Experience with human-centered design or service design methodologies.